Frequently Asked Questions


Q: Is Bittersweet on Instagram?

A: Yes Bittersweet is on Facebook and Instagram as @BittersweetPastryShop - follow us to like and share our delicious content!


Q: How do we make our lamb cake? 

A: Check out this video of Mindy making our Easter lamb cake. Kudos to Holly for filming and editing!


Q: How do you pronounce "Clafoutis"?

A: Here's a quick video with the prononciation


Q. Do we offer delivery?

A. Yes we do! Delivery starts at $20 for Northside Chicago and Downtown. After that delivery is calculated at $2.50 a mile. Always ask a manager to confirm date, time, location and delivery charge and when taking a delivery order. We also use UberEats for delivery of lunch orders and select items from the case. 


Q. What are the serving instructions for our cakes?

A. Bring cake to room temperature before serving. 1-2 hours for 6" to 10" cakes. 3-4 hours for larger cakes. Refrigerate any leftovers. (Hopefully there won't be any!)


A. Great question! When a customer in inquires about a wedding cake, simply take a message for Nancy, our wedding coordinator. We have message slips specifically for her but even if you are writing on a scrap piece of paper, make sure to get the following information:

  • Date of message
  • Time of message
  • Your initials
  • First and last name of customer
  • Date of wedding
  • Venue
  • Approximate number of guests for cake

Q. Do we take reservations?

A. We do not take reservations. Exceptions are for cake tasting appointments with the wedding consultant. We do make an exceptions for very, very special occasions (if someone wants to propose, for instance). Please ask a manager.


Q. Do we make "adult" themed desserts?

A.  No, we do not accept orders that include language or images that are offensive.


Q. Can we do a half chocolate and half vanilla cake?

A. We can do alternating layers but we prefer not to do half and half cake flavors. It is difficult to finish a cake that is cut in half.


Q. Can customers purchase a whole quiche of today's quiche of the day?

A. We typically only make enough of the quiche of the day for cafe orders. We encourage customers to order ahead if they would like a whole quiche. Occasionally we will have extra that can be purchased whole and we typically bake extra on holiday pick-up days. 


Q. Do we make gender reveal cakes?

A. Yes. We can tint either the cake or the frosting. Please note that the only cake that can be tinted is Vanilla and the only filling that can be tinted is Vanilla Frosting or Vanilla Buttercream.


Q.  Do we make a spice cake?

A. Yes, our spice cake is flavored with ginger, cinnamon, and nutmeg. Spice cakes can be ordered as a custom cake with 48 hours notice.


Q. How large is our portion of Orange Juice?

A. 8 oz


Q. Can you freeze the chocolate souflée cake?

A. We don’t recommend freezing the souflée cake. It will alter the texture and may be soggy when thawed. Mousse cakes can be frozen with better results